Shipping Policy

We generally ship with colissimo by post.

Our packages are shipped within 48 hours of the order.

Delivery is free only for European destinations.

You will be able to follow the path of your package by tracking number.

Ladyalpaga guarantees the satisfaction of its customers. If you are not satisfied with your purchase, an exchange for a product of the same value or a refund is allowed (see conditions in the policies).

The return of the product(s) is at the customer's expense.

We accept exchanges or refunds within 30 days of the date of purchase.

The item must be returned in its original condition.

Any damaged products will not be exchangeable or refundable.

For any additional questions, do not hesitate to write to us at ladyalpagaperu@gmail.com